Meet Our Team
Scott & Kelly Wickam
With a mere handful of lovingly-created custom pieces, Scott and Kelly Wickam opened the doors of Goldsmith Gallery Jewelers in downtown Billings, Montana in 1990. Their mission was to own a jewelry store unlike any other in the region, a “locally owned and operated business that consistently earns the trust of its clients by providing quality jewelry, affordable pricing, and personalized service, that cohesively helps clients celebrate life’s precious moments.” Transforming from a quaint downtown storefront to a remarkable, 7,500 square foot, stand-alone store, they continue to grow their business and have become Montana’s fine jewelry destination for 26 years.
Traveling to jewelry shows across the country, Scott and Kelly work together to select jewelry, timepieces, and designer collections that will exceed client expectations. They use the same philosophy when they visit Antwerp, Belgium, the diamond capital of the world, to meticulously hand-select the highest quality diamonds in order to offer the best value to our Goldsmith Gallery Jewelers’ clients. From innovative, custom creations, to highly sought-after designer brands and luxury timepieces, our owners take great pride in their vast jewelry selection.
It’s safe to say that Scott and Kelly’s shared passion for uniquely-crafted jewelry, positive customer experiences, and developing a team of jewelry experts, has molded Goldsmith Gallery Jewelers into the largest, most reputable jewelry store in the region. “We’ve devoted our lives to building a successful, family owned and operated business that offers beautiful, fashionable, and yet timeless, heirloom pieces to meet individual tastes and budgets. It’s our way of helping to celebrate the priceless moments in life, while also providing a memorable shopping experience.”
(GIA) AJP, Graduate Diamonds and Diamond Grading
An influential leader, Jason has fine-tuned his industry knowledge and leadership skills over the past decade. Responsible for store operations, Jason takes great pride in the atmosphere he creates for employees and guests, alike. “Goldsmith Gallery Jewelers is not simply a jewelry store. We strive to create a positive, respectful environment, where employees and clients are of equal value and everyone is treated like family.” A versatile manager, he manages the Goldsmith Gallery Jewelers team, engages in client sales, oversees shop activities and inventory management. Leading by example, product knowledge and customer engagement are just two of Jason’s many positive attributes.
For Morgan, client satisfaction is of utmost importance due to her 15 years of experience in the customer service industry. Her respect and appreciation of fine jewelry and timepieces makes educating her clients one of the best aspects of her job. “The experience that you’ll receive at Goldsmith Gallery is unmatched. We focus on a tailored approach, where our clients leave feeling educated and satisfied with their final selection.” With a passion for education that will be translated to our clients, Morgan and Jason focus on extensive employee training on everything from designer fashion to luxury timepieces and loose diamonds.
Shop Manager, Goldsmith and Custom Jeweler
As Goldsmith Gallery Jewelers in-house Goldsmith and Custom Designer, David has over 15 years of industry experience. Whether he is working intimately with a client to create a dream engagement ring or repairing a cherished family heirloom, David’s craftsmanship and skill is a welcome addition to Goldsmith Gallery Jewelers and the Billings community. Trained by master goldsmiths in Florida, David completed a nearly three-year apprenticeship and continued on to work for one of the leading jewelry companies in the world, overseeing repairs, stone setting, and custom creation. He then joined a luxury diamond wholesaler and enhanced his skillset as he worked meticulously to refine his portfolio on designer pieces. His training came through apprenticeship and his masterful work is a testament to his years of experience.
For David, “Jewelry is a way to keep memories alive,” and his skillset allows him to bring life to the simplest and most complex pieces. Knowing that jewelry is of sentimental value and typically irreplaceable, David is on-site to refurbish, repair, and address the varying needs of Goldsmith Gallery clientele.
Business Manager and Comptroller
For a decade, Brenda has contributed a wealth of knowledge to Goldsmith Gallery Jewelers’ financial operations. With over 22 years of financial expertise, she works closely with ownership and management to oversee the overall store performance, as well as to counsel them on financial decisions. When asked about her role at Goldsmith, Brenda said, “I enjoy coming to work every day and feeling like I am a part of the family. Working for a locally-owned business, I know that my role directly contributes to the success of the company.”
Ashley’s magnetic personality in combination with skills established in retail sales over the past 11 years, have made her a key asset to Goldsmith Gallery Jewelers since 2010. Enjoying every opportunity to connect with her clients, Ashley sees herself as a “jewelry stylist” who can accentuate a client’s personal style. When asked about her clients, Ashley can’t help but smile, “I feel a personal connection with my clients and there is nothing more rewarding than working together to find the perfect piece to celebrate a special occasion!” When she's not assisting clients on the sales floor, Ashley boutiques the store to properly display and showcase each piece of jewelry.
Chloe joined the Goldsmith Gallery Jewelers family with three years of administrative experience, which is complimented by two years of retail sales. As our Bookkeeping Assistant, Chloe manages all billing, invoicing, and daily sales activity. She works hand-in-hand with our Business Manager to ensure overall store performance. A positive addition to the team, Chloe appreciates the, “comradery and working in an atmosphere that inspires personal and professional growth.”
Customer Service & Quality Control/Inventory Specialist
While Nick can proudly say that he's been a part of Goldsmith Gallery Jewelers for most of his life, Scott and Kelly's oldest son has been a full-time team member for two years. Formerly a professional in the automotive industry, Nick has a knack for working with people and notes that, “coming to work is effortless because I have the opportunity to work with clients who are genuinely happy to be shopping at our store.” An integral team member, Nick continues to broaden his skillset in all areas of the store which will help him to seamlessly run the family-owned business in the future, alongside his sister, Haylie. When Nick is not interacting with clients on the sales floor, you will find him in the Goldsmith’s shop assisting with jewelry and timepiece repair, restoration, and special orders.
Celebrating five years at Goldsmith Gallery Jewelers, Kristen has not only been able to contribute to her client’s biggest moments in life, but she also hones her skills behind-the-scenes working with our Goldsmith to restore and repair cherished pieces. Although she has extensive knowledge of our designer collections, some of Kristen’s favorite experiences with her clients have been during the creation of custom, one-of-a-kind pieces. When asked what sets Goldsmith Gallery Jewelers apart, Kristen loves that, “Our staff has become a family and our clients have become treasured friends.”
A student at MSUB and a Psychology Major, Sabra joined the Goldsmith Gallery Jewelers team with prior experience in retail sales and restaurant management. “I love being a part of finding a piece of jewelry that will be gifted during an intimate, romantic moment and serve as a lifelong memory.” Sabra is continually absorbing new information about our designers and the jewelry industry so she can educate her clients. Always smiling, she focuses on team work, client satisfaction, and building lifelong relationships with her co-workers and clients. Her professional growth has flourished during her time at our family-owned business and she, “wouldn’t want to be anywhere else.”
When Haylie is not away at college pursuing a degree in Business Administration, Scott and Kelly's daughter enjoys learning each area of her family’s business. “While I love designing pieces and buying jewelry for the store, the best part of being involved in the business is that I’m bonding with my dad over something we both enjoy.” She’s had the opportunity to join her parents at a variety of jewelry buying shows across the United States and traveled with her father to Antwerp, Belgium, to hand-select diamonds for the store. Haylie has an eye for design and collaborated with her father to create the “Haylie Ann Collection,” a line of bridal jewelry, aptly named after none other than Haylie! At 18, Haylie already has a depth of knowledge about the jewelry industry and will make a strong counterpart to her brother, Nick, when they take over the family business.
A cheerful addition to our sales team and a true people person, Christy enjoys, "hearing the touching stories that my clients share and the relationships we build as we work together to select or customize the perfect piece of jewelry." Christy's years of experience as a former sales executive allows her to connect with our clients immediately and help them find just what they are looking for.