Meet Our Team

 

Scott & Kelly Wickam

Owners

With a mere handful of lovingly-created custom pieces, Scott and Kelly Wickam opened the doors of Goldsmith Gallery Jewelers in downtown Billings, Montana in 1990. Their mission was to own a jewelry store unlike any other in the region, a “locally owned and operated business that consistently earns the trust of its clients by providing quality jewelry, affordable pricing, and personalized service, that cohesively helps clients celebrate life’s precious moments.” Transforming from a quaint downtown storefront to a remarkable, 7,500 square foot, stand-alone store, they continue to grow their business and have become Montana’s fine jewelry destination for 26 years.

 

Traveling to jewelry shows across the country, Scott and Kelly work together to select jewelry, timepieces, and designer collections that will exceed client expectations. They use the same philosophy when they visit Antwerp, Belgium, the diamond capital of the world, to meticulously hand-select the highest quality diamonds in order to offer the best value to our Goldsmith Gallery Jewelers’ clients. From innovative, custom creations, to highly sought-after designer brands and luxury timepieces, our owners take great pride in their vast jewelry selection.  

 

It’s safe to say that Scott and Kelly’s shared passion for uniquely-crafted jewelry, positive customer experiences, and developing a team of jewelry experts, has molded Goldsmith Gallery Jewelers into the largest, most reputable jewelry store in the region. “We’ve devoted our lives to building a successful, family owned and operated business that offers beautiful, fashionable, and yet timeless, heirloom pieces to meet individual tastes and budgets.  It’s our way of helping to celebrate the priceless moments in life, while also providing a memorable shopping experience.”


 

 

Jason  

General Store Manager

(GIA) AJP, Graduate Diamonds and Diamond Grading 

An influential leader, Jason has fine-tuned his industry knowledge and leadership skills over the past decade. Responsible for store operations, Jason takes great pride in the atmosphere he creates for employees and guests, alike. “Goldsmith Gallery Jewelers is not simply a jewelry store. We strive to create a positive, respectful environment, where employees and clients are of equal value and everyone is treated like family.” A versatile manager, he manages the Goldsmith Gallery Jewelers team, engages in client sales, oversees shop activities and inventory management. Leading by example, product knowledge and customer engagement are just two of Jason’s many positive attributes.

 

 

Brenda 

Business Manager and Comptroller

For a decade, Brenda has contributed a wealth of knowledge to Goldsmith Gallery Jewelers’ financial operations. With over 22 years of financial expertise, she works closely with ownership and management to oversee the overall store performance, as well as to counsel them on financial decisions. When asked about her role at Goldsmith, Brenda said, “I enjoy coming to work every day and feeling like I am a part of the family. Working for a locally-owned business, I know that my role directly contributes to the success of the company.”

 

 

Ashley 

Merchandising Manager

Ashley’s magnetic personality in combination with skills established in retail sales over the past 11 years, have made her a key asset to Goldsmith Gallery Jewelers since 2010. Enjoying every opportunity to connect with her clients, Ashley sees herself as a “jewelry stylist” who can accentuate a client’s personal style. When asked about her clients, Ashley can’t help but smile, “I feel a personal connection with my clients and there is nothing more rewarding than working together to find the perfect piece to celebrate a special occasion!” When she's not assisting clients on the sales floor, Ashley boutiques the store to properly display and showcase each piece of jewelry.

 

 

Chloe 

Bookkeeping Assistant 

Chloe joined the Goldsmith Gallery Jewelers family with three years of administrative experience, which is complimented by two years of retail sales. As our Bookkeeping Assistant, Chloe manages all billing, invoicing, and daily sales activity. She works hand-in-hand with our Business Manager to ensure overall store performance. A positive addition to the team, Chloe appreciates the, “comradery and working in an atmosphere that inspires personal and professional growth.”

 

 

Nick

Customer Service & Quality Control/Inventory Specialist 

(GIA) AJP

While Nick can proudly say that he's been a part of Goldsmith Gallery Jewelers for most of his life, Scott and Kelly's oldest son has been a full-time team member for two years. Formerly a professional in the automotive industry, Nick has a knack for working with people and notes that, “coming to work is effortless because I have the opportunity to work with clients who are genuinely happy to be shopping at our store.” An integral team member, Nick continues to broaden his skillset in all areas of the store which will help him to seamlessly run the family-owned business in the future, alongside his sister, Haylie. When Nick is not interacting with clients on the sales floor, you will find him in the Goldsmith’s shop assisting with jewelry and timepiece repair, restoration, and special orders.  

 

 

Kristen 

Sales Consultant 

(GIA) AJP

Celebrating five years at Goldsmith Gallery Jewelers, Kristen has not only been able to contribute to her client’s biggest moments in life, but she also hones her skills behind-the-scenes working with our Goldsmith to restore and repair cherished pieces. Although she has extensive knowledge of our designer collections, some of Kristen’s favorite experiences with her clients have been during the creation of custom, one-of-a-kind pieces. When asked what sets Goldsmith Gallery Jewelers apart, Kristen loves that, “Our staff has become a family and our clients have become treasured friends.”

 

 

Haylie

Sales Consultant 

When Haylie is not away at college pursuing a degree in Business Administration, Scott and Kelly's daughter enjoys learning each area of her family’s business. “While I love designing pieces and buying jewelry for the store, the best part of being involved in the business is that I’m bonding with my dad over something we both enjoy.” She’s had the opportunity to join her parents at a variety of jewelry buying shows across the United States and traveled with her father to Antwerp, Belgium, to hand-select diamonds for the store. Haylie has an eye for design and collaborated with her father to create the “Haylie Ann Collection,” a line of bridal jewelry, aptly named after none other than Haylie! At 18, Haylie already has a depth of knowledge about the jewelry industry and will make a strong counterpart to her brother, Nick, when they take over the family business.

 

 

Christy

Sales Consultant 

A cheerful addition to our sales team and a true people person, Christy enjoys, "hearing the touching stories that my clients share and the relationships we build as we work together to select or customize the perfect piece of jewelry." Christy's years of experience as a former sales executive allows her to connect with our clients immediately and help them find just what they are looking for.

 

 

Pablo

Master Jeweler / Designer 

Under the apprenticeship of a famous Goldsmith from New York, Pablo quickly gained the knowledge of creating original jewelry with artisan craftmanship practiced throughout centuries. He has taken the fundamental skills and eloquently blended it with modern technology, turning an individual’s vision into their own work of art. His past experiences include supervising over 90 employees as a Product Development Supervisor for a well-known jewelry maker to working as a sole Master Goldsmith for a very high-end store in New York City.
A results-driven, detailed-oriented personality, Pablo’s best attributes is meeting with a customer to solidly grasp their vision, guide them from the 3-D comprehensive computer rendering, then to the finished polished piece in hand. The end smile and great customer satisfaction is the most important phase of all to him.

 

 

Matt

Graduate Gemologist / Sales Consultant 

(GIA) GG

A Houston, Texas native, Matt knew he had a passion for jewelry-making and rare stones from early on in High School. Studying the intricate forms, aesthetic designs, and materials of each piece, he gained an insight on how to create beautiful pieces using stones that historically tell a story. His natural artistic ability funnels him more towards the obscure and oddity pieces, admiring those that are unique, original and hand-crafted. His favorite stone is Jade as it has served mankind for over 6,000 years.
Graduating as a Gemologist from the Gemological Institute of America, Goldsmith Gallery Jewelers is fortunate to have someone who is highly educated and can guide customers in getting the exceptional quality and care we are known for. His favorite part of working here is matching a customer’s thoughts and ideas to the exact piece. Of course, showing the most interesting and unique pieces first!

 

 

Kerri

Inventory Control Specialist 

With her sharp attention to detail and friendly smile, Kerri is an important asset to the Goldsmith team. She gets to intake all the new and amazing pieces coming into the store; this includes recording, numbering, and checking each piece and order for quality and accuracy. In her role, Kerri enjoys working with her teammates and getting to be a part of this wonderful group. When not keeping the store in order, she loves hanging out at home with her husband and their two charming little men.

 

 

Angela

Sales Consultant

With over ten years experience in customer service, Angela thrives on listening to the customer, finding the perfect match and working within their budget. Angela treats every customer with delicate care, walking them through all the steps to their find a perfect fit. She has had extensive GIA training and continues to be AJP certified. She enjoys being a mom, her 200lb Great Dane, Bently and loves to travel. A Montana native, her sweet demeanor and bright smile will make anyone’s day. We are glad to add her to enhance our great customer service team Goldsmith Gallery Jewelers is known for.

 

 

Marley

Sales Consultant

Educated with a Bachelor of Science degree in Business and Finance from Rocky Mountain College, we are fortunate to have a consultant with a strong eye for detail, a soft ear for listening and a creative touch to delight the buyer’s experience. She loves Goldsmith Gallery Jewelers because of its warm family atmosphere and the passion everyone shares in helping others. Every day is an opportunity to spark someone to create a story/memory. When not at the store, Marley enjoys hanging with her husband, puppies (labs) and spending lots of time bow hunting and hiking.

 

 

Jennica

Goldsmith and Cad Designer

After searching for the best talent across the globe, Goldsmith Gallery Jewelers found Jennica, an award-winning Swedish native with both technical and creative expertise. With over nine years’ experience, she launched her career at age 16 in Stockholm by attending a high school strictly for training Goldsmiths. After graduation, Jennica had the honor of working under German Masters for the Royal Family Jewelers, exclusive Goldsmiths for the Swedish Royal family for two years. In continuing her education, she pursued her comprehensive diploma at GIA for CAD/CAM Jewelry Design in California. Custom designs are her expertise and we’re fortunate to have such a talent. She loves the family atmosphere Scott and Kelly radiate, the community outreach they provide and the company’s investment into their employees.

 

 

Debora

Creative Design Media Specialist & Events Coordinator

With over 20 years of experience in Graphic Design, Web and Marketing, Debora streamlines her talents into developing campaigns and advertisements to help achieve the company’s immediate and long-term goals. Her biggest drive is to utilize analytics to clearly route the path to success. She is excited to be part of a family team of caring and motivated individuals who like to “give back” to the community; a key ingredient in both Scott and Kelly’s work ethics.